Sonicare Warranty Information

Sonicare Elite 7800 Professional Electric toothbrush + accessories for teeth whitening
IntelliClean Elite Advance Brush Heads
& Accessories

Sonicare toothbrush 2-year limited warranty

Philips Oral Healthcare, Inc. will replace* your Sonicare handle or charger, within 2 years of the original retail purchase, if either is found to be defective in materials or workmanship. This warranty is valid for the original retail purchaser from the date of initial retail purchase. Save your receipt as proof of date of purchase. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.

* For shipments to U.S., Canadian, and UK addresses only.

For all Sonicare models

What is not covered under warranty:

  1. Brush heads.
  2. Damage caused by misuse, abuse, neglect or alterations.
  3. Normal wear and tear, including chips, scratches, abrasions, discoloration or fading.

Implied warranties

Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration of the express warranties set forth in this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

How to obtain warranty service

For prompt warranty service, contact Sonicare directly. A customer service representative will give you detailed instructions on how to fulfill your Sonicare toothbrush warranty.

Limitation of remedies

In no event shall Sonicare or any of its subsidiaries be liable for any special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, tort, or any other legal theory. Such damages include, without limitation, loss of savings or revenue; loss of profit; loss of use; the claims of third parties including, without limitation, dentists and dental hygienists; and cost of any substitute equipment or services. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.