About Dentist.net - Company Policies

Dentist.net is committed to bringing you the best dental products and dental health information on the internet. Here you can review a range of oral care products for Teeth Whitening, Bad Breath, Electric Toothbrushes, Bleaching Gels, Dry Mouth, Cold Sores, Canker Sores, Natural Dental Care and more. The best customer service - see what others are saying about us.

Shop for all your dental needs through a secure server, and pay no sales tax. No need to waste your time shopping online. Dentist.net ships the next business day and guarantees the lowest price (low price guarantee). See what's happening in the world of dentistry.

Your use of the Dentist.net web site is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this site or submitting an order for products, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below.

If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products. These terms and conditions may be changed by Dentist.net in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the Dentist.net web site following any amendments will constitute agreement to such amendments.

All prices quoted include sales tax, however are exclusive of freight and handling charges. Prices may fluctuate due to availability. Price and availability of products offered on the web site are subject to change without prior notice. To the extent we provide information on availability of products, you should not rely on such information. Product packaging is subject to change without notice and images of the product packaging online may differ from the actual product shipped.

Dentist.net will not be liable for any lack of availability of products you may order through the web site. For all merchandise, Dentist.net reserves the right to adjust prices due to errors or changing market conditions. Due to the fast pace of the dentistry and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Dentist.net shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price.

  • If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item’s correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation.

You will, of course, have an opportunity to purchase the item at the correct price, if you so wish. While we make every attempt to verify prices before charging your credit card, Dentist.net shall have the right to refuse or cancel any orders placed on a wrongly-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dentist.net shall immediately issue a credit to your credit card account in the amount of the incorrect price.

We believe that day-in, day-out, our pricing is very attractive relative to our competition. Combined with our product assortment, product availability and service level, we believe that we offer a compelling shopping experience. With that in mind, we do not offer price protection.

Dentist.net reserves the right to cancel any order placed for any reason at all.

Dentist.net will place an order "on hold" for any of the following reasons. The billing address cannot be verified The customers email address is a non-working address. If a shipping request is unlikely to be met by the shipper. Shipping to certain countries where additional credit verification may be required. If we for any reason suspect fraud.

Internet sales are not subject to sales tax unless you reside in the same state as dentist.net. Dentist.net believes that we should all pay the same price for an item. As dentist.net ships from within California, dentist.net will pay your sales tax if you are a resident of California.

If you wish to make purchases of products described on the web site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to Dentist.net will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable shipping and handling charges relating to your purchases.

All wholesale orders require full payment at the time the order is placed. 50% of the invoice total is non-refundable. A signed credit authorization form will be required to acknowledge the agreement of this policy. Delivery times will vary due to availability and stock of the products. An additional 2-3 weeks delivery time is often required. Please contact customer service for more details.

Dentist.net accepts VISA, MasterCard, American Express and Discover cards with no additional surcharges. For your protection, we check all credit cards for potential fraud. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. We do not accept C.O.D. or check orders. Your credit card will not be billed until we ship your order.

  • Delivery times may vary, but most orders will be processed on the same day the order was placed or by the next business day.
  • Any orders placed Friday EVENING through Sunday will be shipped the following Monday. Orders are shipped as soon as possible. Please specify any shipping instructions in the customer comments section of the order form.
  • US Public Holidays are observed and may delay shipping.
  • Orders are shipped via UPS or United States Postal Service (USPS), however all P.O. Box orders are shipped via USPS.
  • Dentist.net does not offer a UPS weekend (Saturday or Sunday) delivery service.
  • All orders shipping to Military Addresses (APO & P.O. BOX), Alaska, Hawaii, Marshall Islands, Micronesia, N. Mariana Islands, Palau, Puerto Rico, Samoa, Virgin Islands are shipped via USPS Priority Mail.
  • International delivery is approximately 2 - 4 weeks.
  • Dentist.net cannot ship to international P.O. Box addresses.
  • Dentist.net ships from Orange County California.
  • Click here to estimate time of delivery using UPS.
  • To better serve you and to protect your shipment, most orders will be shipped signature required.
  • Please Note: It is the responsibility of the customer to provide accurate and up-to-date shipping information at the time of order. Any incorrect information may delay delivery or result in an Undeliverable/Returned package.
  • Any orders returned to Dentist.net as Undeliverable will incur an additional shipping charge to reship the order.

U.S. Orders:

  • Shipping fees are calculated based on the total weight of your order
  • USPS First Class and UPS Ground starts at $4.95
  • UPS 3 Day Delivery starts at $15.95 (NO UPS weekend delivery service)
  • UPS 2nd Day Air starts at $24.95 (NO UPS weekend delivery service)
  • UPS Next Day Air starts at $39.99 (NO UPS weekend delivery service)

Any order placed with an expedited UPS shipping method (3 day, 2 day, Next day) MUST be placed before 12:00pm PST to be shipped the same day.

International Orders:

  • Shipping fees are calculated based on the total weight of your order with options for Economy or Priority Shipping
  • USPS International Economy starts at $14.00
  • USPS International Priority stats at $20.00

Canadian Customers:

  • Shipping to Canada is significantly faster and less expensive than shipping to international overseas destinations. Shipping fees are calculated based on the total weight of your order with options for Economy or Priority Shipping.
  • USPS International Economy starts at $10.00
  • USPS International Priority stats at $14.00

For all international orders, we outsource a third-party shipper to handle customs forms, packaging and delivery. Besides postage, we have to calculate additional packaging materials, packing, package insurance, handling, and delivery fees.

Dentist.net uses earth friendly, "green" packaging material. Our loosefill packing peanuts are starch-based and biodegradable in water or a compost setting. It can be re-used, composted or simply disposed of by dissolving it in a sink or bath tub.

Dentist.net offers a 14 day return policy from the date of purchase for any UNOPENED product ordered from Dentist.net. We reserve the right to charge a 20% return fee for any non-defective unopened products returned to Dentist.net. Customers will be responsible for return freight charges. Shipping fees are non-refundable.

Products that have been OPENED cannot be resold and as such are only offered a 50% credit.

Dentist.net requires a return authorization number (RMA) for any product being returned.  Returns without a RMA number will not be accepted. Customers need to provide a sales order number and reasons of return to obtain a RMA number. Please contact our customer service department before returning any products.  We recommend that you reference your RMA number on the outside of the return package and ship via UPS, FedEx or USPS Priority Mail. 

Please understand that returned opened dental products are discarded and as such Dentist.net does NOT accept 'I DON'T LIKE IT' returns. Please be familiar with the item you are purchasing.

Dentist.net offers a 30 day exchange guarantee for all DEFECTIVE products purchased directly from Dentist.net, provided that the product is returned in its original box and includes all original packing material, original manuals, and any accessories that came with the item. Partial returns will NOT be accepted.

We cannot process any exchanges, refunds or provide warranties for any free or promotional items that may be shipped with your order.

Any orders returned to Dentist.net as Undeliverable will incur an additional shipping charge to reship the order.

Request an RMA Number

A Pre-Order is the purchase of an item with a listed “Expected Ship Date.” Pre-Orders are not charged until the day of shipment. Pre-Orders with multiple items, including those that are in-stock, will be shipped on the listed ship date of the Pre-Order item. If you would like to have the in-stock items on your order ship prior to the expected ship date, an additional $6.95 shipping fee will be applied.

All orders must be canceled the same day the order is placed within business hours (9am-5pm PST).

This web site may be used for information purposes only. No part of the information on this web site can be redistributed, copied, or reproduced for commercial or non-personal use without the prior written consent of Dentist.net. Descriptions of, or references to, products or publications not owned by Dentist.net do not imply endorsement of that product or publication. Information about products or publications is believed to be accurate but is not guaranteed.

Dentist.net makes changes periodically to the information contained on this web site. Any correspondence or information provided to Dentist.net through the web site or through e-mail becomes the exclusive property of Dentist.net, is not deemed to be confidential (except private customer information), and can freely and without restriction may be reproduced, disclosed or published by Dentist.net.

The information contained within the dentist.net website is for educational purposes only and for medical care. People with specific medical questions should consult their dentist, doctor, or other medical care provider.

Your use of the Dentist.net web site is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this site or submitting an order for products, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below.

If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products. These terms and conditions may be changed by Dentist.net in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the Dentist.net web site following any amendments will constitute agreement to such amendments. These Terms of Service were last revised on Feb. 1, 2009.

Dentist.net is informed that nearly all tooth bleaching studies have been conducted with 10% carbamide peroxide(CP).  We recommend that you use this strength for your tooth whitening needs.  There is limited or no research with the higher strength bleaching gels.  As such, purchase and use of the higher strength gels is done so at your your own risk and Dentist.net is not liable for your results or damage from using the higher strength gels.

Individual bleaching results vary and dentist.net cannot guarantee a particular result. It is essential that you strictly follow the directions regarding set forth by the manufacturer of the bleaching product. Not following the instructions may, among other things, damage your teeth and gums. Even if you follow the directions, in some instances, bleaching may result in blotchiness and/or a non-uniform tooth surface. Bleaching fades with time. Unexpected results may occur and may be irreversible. By buying a particular bleaching agent, you accept all the risks associated with tooth bleaching and release and hold dentist.net harmless and it's agents, employees and principals harmless for any issues or complications arising from or connected with the bleaching.

Dentist.net is only a distributor of bleaching products to whiten teeth. Dentist.net does not manufacture said products and is unaware of the content or safety records of said products.  As such, Dentist.net cannot and does not guarantee or warranty any of the products sold and is not responsible for your results or problems from using the products.

Please check the ingredients list of any product you may purchase. Do not use any product if you are allergic to any of the ingredients. As with all drugs, if you are pregnant or nursing, seek the advice of a health care professional before using any product.

You acknowledge and understand that Dentist.net is only a distributor of the dental related products listed on the Dentist.net website. However, you further acknowledge and understand that neither Dentist.net nor any of its employees ever produces, manufactures, tests or samples any of these products. Therefore, Dentist.net cannot and does not guarantee or warranty the condition or fitness of any product sold on the Dentist.net website, and cannot and does not verify the accuracy of any of the representations made by any producer, manufacturer, tester or sampler of any of the products sold on the Dentist.net website.