Shipping FAQ's

How can I check the status of my order?

If you have an account with Dentist.net, you can login to your account and click on the check order status link to view your order status and get tracking information if it is available.

For those of you who do not have an account with Dentist.net please send a request to our customer service department for an update on the status of your order or for any additions or changes to your order. Please remember to enter your order number when sending your request..

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I would like to call Dentist.net?

Dentist.net corresponds via email only. We respond within 24hrs, usually sooner if this relates to an order.

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I did not receive an email confirmation when I placed my order?

Unfortunately, you did not enter your email address correctly. Please email a valid email address and request a receipt if necessary.

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I would like to know when my order will arrive?

For all orders placed within the USA, when your order is shipped you will receive an email confirmation via USPS or UPS with a tracking number. This will allow you to track your order. In order to receive the UPS or USPS tracking information a valid email address is required. There is NO tracking available for International and P.O. Box orders.

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I have not received my order?

UPS ground takes 5-7+ business days and International orders can take up 2-6 weeks for delivery. You can track your UPS order with the tracking number that is sent when your order is shipped.

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The product I ordered does not work?

Please contact the appropriate manufacturers for warranty or repairs. Here are a few manufacturer's consumer support telephone numbers in the USA:

• Braun Oral B: 1-800-566-7252

• Crest: 1-800-832-3064

• Sonicare: 1-888-766-4227

• Waterpik: 1-800-525-2774

• Hydrofloss: 1-800-635-3594

• Hydro-Pulse: 1-800-305-4095

For Dentist.net Rotadent purchases please contact customerservice if within the 1st year or call the support telephone number printed on your charger if after the 1 year warranty period.

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Why was the international shipping less than what you charged me?

We use a third party for international shipments. The charge covers not only the cost to ship your product but the labor to pick-up and deliver to the shipping center.

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Why is shipping so expensive as the item I ordered is small and weighs almost nothing?

Please understand that UPS charges the same dollar amount up to a weight of 1 lb to ship. This does not include the packaging costs and labor. In addition, costs go up on shipments over 1 lb and many times the UPS charges exceed what we charge our customers.

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If you have a 'tooth or gum' question, a question regarding your order, a shipping inquiry or about a particular dental product, please send a request to Dentist.net.

CLICK HERE TO CONTACT DENTIST.NET